Concert FAQs

What are acceptable forms of identification?

All guests who appear to be 40 years of age or younger must present valid, current proof of age before being served alcoholic beverages. Acceptable forms of ID include a state-issued driver’s license, a state-issued ID card, or a United States military ID card. Please note that paper or temporary IDs are not accepted. Alcohol service may be discontinued at any time at the discretion of management.

Are there age restrictions for events?

Some events at the Surf Ballroom are restricted to guests 21 and older. If a show has an age restriction, it will be clearly noted in the event description. For all events, guests aged 16 or younger must be accompanied by an adult and must have their own ticket for entry. If you have any questions, please contact the Box Office at (641) 357-6151.

What is the alcohol policy?

The Surf Ballroom and our security team are committed to promoting the responsible consumption of alcoholic beverages. Please review our alcohol policies below:

Guests who appear under the age of 40 must present a valid ID (see acceptable forms of identification above). A valid ID is also required to obtain a 21+ wristband.
Alcohol will not be sold to guests who appear intoxicated.
Management reserves the right to stop alcohol sales at any time.
Guests who provide alcohol to minors will be ejected and may be subject to arrest.
Guests in possession of alcohol without valid proof of age may be ejected.
Guests under 21 caught consuming alcohol will be ejected and may be subject to arrest.
Bar staff reserve the right to refuse alcohol service to any guest.
Open alcoholic beverages must be finished and properly disposed of before exiting the venue.
No outside beverages are allowed. Unopened beverages may not be taken out of the venue.

Is there an ATM on-site?

There is no ATM on the premises. However, credit and debit cards can be used to purchase drinks, concert tickets, and Surf gift shop items.

What is your bag policy?

To enhance security, reduce contact, and speed up entry, the Surf Ballroom implemented a clear bag policy effective May 1, 2023. Medical and diaper bags are permitted but will be searched by security staff. Please leave non-essential and prohibited items at home or in your vehicle, as we do not offer a bag check.

Approved bags include:

One clear tote bag (plastic, vinyl, or PVC) not exceeding 12″ x 6″ x 12″
One clear, resealable plastic storage bag (up to one gallon in size)
One small clutch, wristlet, or belt bag (not to exceed 5″ x 8″)

Bags not meeting these specifications must be returned to your vehicle.

What is the camera policy?

For most events, non-professional (point-and-shoot) cameras and non-flash photography are allowed. Cameras with detachable lenses require a day-of-show media pass. Audio and video recording is prohibited. Policies may vary by event—contact the Box Office at 641.357.6151 with specific questions.

What happens if an event is cancelled?

In the rare event of a cancellation, refunds will be issued using the original payment method. Tickets must be returned to the box office by the deadline set by management.

Do children need tickets?

Unless otherwise specified, all children require an entry ticket. Any exceptions will be noted in the show description.

How do I purchase drinks?

All bars accept Visa, Mastercard, Discover, and American Express. Cash is also accepted at the Lounge Bar (located in the southeast area of the venue). Previously purchased drink tickets are still valid.

Can I bring in my own food or beverage?

Outside food and beverages are not allowed during ticketed events. Our bars offer soda, water, beer, wine, and liquor. Popcorn is available for purchase at most events (cash only).

What items are prohibited at the Surf?

All patrons will pass through a security checkpoint using handheld metal detectors. Bags are subject to search. Prohibited items must be returned to your vehicle or will be discarded. We do not offer a storage area. The list of prohibited items may vary per artist, but generally includes:

Weapons of any kind (guns, knives, etc.)
Illegal drugs or substances
Outside food or beverages
Alcohol
Cameras with detachable lenses (without a media pass)
Audio or video recording devices (without a media pass)
Fireworks, explosives, sprays, or flammables
Hard-sided containers, thermoses, flasks, bottles, or cans
Backpacks, luggage, or oversized bags
Laser pointers or pens
Selfie sticks, monopods, or similar items
Umbrellas
Any other items deemed inappropriate by venue staff or artist management

Do you have a lost and found?

Yes. Lost items turned in during an event can be claimed at the Box Office. Items are held for 30 days before being discarded.

What is your re-entry policy?

The Surf Ballroom enforces a strict No Re-Entry policy. Guests who exit the venue during an event will not be allowed to re-enter.

How does seating work?

Built in 1948, the Surf Ballroom features a large dance floor in front of the stage, surrounded on two sides by tiered booth seating. For most events, tickets are general admission, and unless otherwise noted, the dance floor is open for dancing, standing, and viewing the show.

Booth upgrades are available on a first-come, first-served basis. Each upgrade reserves an entire booth; however, please note that a booth upgrade does not include admission to the event—you must also purchase a general admission ticket.

Due to fire code regulations, personal folding chairs are not permitted inside the venue. Limited first-come, first-served seating is available in the lounge area.

The Surf Ballroom is committed to creating an inclusive and welcoming environment for all guests. We offer designated accessible seating for individuals with mobility needs, along with companion seating to ensure comfort for all members of your party.

Accessible seating is available for most public events and can be reserved in advance by contacting our box office. If you have questions or need special accommodations, our team is happy to assist in making your visit as smooth and enjoyable as possible.

Can I bring my own chair?

No. Folding chairs or other personal seating are not permitted due to fire code. Reserved booths and some lounge seating are available.

Where can I smoke?

The Surf Ballroom is a 100% smoke-free building. This includes vaping and e-cigarette use. Smoking outside is subject to Iowa state law.

Can I promote or hang flyers at events?

No. Unauthorized soliciting, vending, or distribution of promotional materials (including in the parking lot) is not allowed unless approved in advance by management.

Are tickets refundable or exchangeable?

All ticket purchases are non-refundable and, in most cases, cannot be exchanged for other shows or events.

When do Winter Dance Party tickets go on sale?

Tickets for the Winter Dance Party typically go on sale in late fall. Please check our website for updates.

Seating Layouts

General Admission Seating

Most of our events feature general admission, standing-room-only access. The standard layout includes open floor space with tiered booth seating available as an optional upgrade. Booth upgrade prices vary by event and must be purchased separately from general admission tickets.

Please note: While most events are standing-room-only, select performances may include tables and/or chairs on the floor. We recommend checking the event listing for specific seating details.

Alternate Seating Layouts

Certain events may feature alternate layouts to enhance the concert experience. Examples include:

Big Band: Classic cabaret-style layout with tables for a more intimate vibe.
Tables on Floor: Tables are arranged throughout the main floor for relaxed viewing and dining.
Seated Events: Full floor seating with rows of chairs for a traditional concert experience.
Tables & Chairs on Floor: A hybrid setup offering both table seating and individual chairs.

Please note: The above examples are for reference only. Actual seating arrangements vary by event. For the most accurate information, refer to the event’s individual page or contact our Box Office.